8/10 Good
Ashley C.
6 April 2025
Liked: Check-in, communication, location, listing accuracy
Great Family Vacatiom
This was our 3rd time staying at the ICON and we had a lovely time. The property is central to many restaurants and shopping. A quick uber ride to the Malecon or Romantic Zone, and 45minutes to Sayulita. The property itself is very secure - gated entrance with security guards at all entrances to check wrist bands. The unit was very spacious with a beautiful view of the ocean. We did need to purchase basics like soap, laundry detergent, dishwasher pods, salt/pepper etc. We were disappointed with the cleanliness at check in but I think it may have been due to a quick turnover from the previous guests - they may not have had enough time to properly clean the bathrooms or kitchen (the cleaner was still in our unit when we checked in at 4pm). We ended up purchasing kitchen/bathroom cleaning supplies and spent about an hour wiping everything down but once that was done, we were able to relax and really have a wonderful stay.The property manager was very responsive. The ceiling started to leak on our second to last day ( I believe from one of the air conditioners) and they got back to me within minutes. All in all, we had a great vacation and will be back again soon!
Ashley C.
Stayed 9 nights in Mar 2025