2/10 Terrible
Omayra M.
10 January 2025
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Terrible experience
I am writing to share my concerns about the experience during my recent stay at the cabin. Unfortunately, I encountered several issues that significantly impacted my family's safety and comfort.Upon arrival, I discovered that the garbage disposal was not functioning, and the side door did not close or lock properly, leaving us feeling insecure. While my grandson was showering, the faucet broke under water pressure, ejecting a piece of the fixture with force. Thankfully, he was not injured. We immediately contacted the office as the water would not stop running. A staff member instructed us on how to locate and close the main water valve, leaving us without water for two hours after a long journey.When maintenance finally arrived, they found that a spoon was stuck in the garbage disposal, causing it to malfunction and clog the drain. Attempting to use the dishwasher then added pressure to the pipes, further complicating the situation. These issues made it incredibly inconvenient to cook for my family and manage daily tasks.Additionally, I was disappointed with the state of the neighborhood, which appeared unkempt and far from the relaxing environment I had anticipated.I contacted the number provided in the welcome letter within the specified 4-hour window, yet I was informed that repairs could not be addressed until the following day. This delay was unsatisfactory, as these problems were critical to the safety and functionality of the cabin.While I understand that u
Omayra M.
Stayed 4 nights in Jan 2025
