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6/10 Okay
Brooke S.
15 September 2024
Roach-fest
We would absolutely not stay here again. When we arrived it took us 15 minutes on the phone with vacasa to even get in the front door as the lock was broken. While we are trying to get in we were also trying to dodge a giant wasp next attached to the front window. When we finally got in we were greeted by a plastic bag full of dead roaches in the middle of the kitchen table. We disposed of it and then went to see the bedrooms, in which we found that the primary bedroom’s light is rapidly flashing. We call back about the roaches and light and bring up the lock again. They tell us a maintenance man will be there between 9-10 am the next day. So the next day we wait and wait and call back and the man gives an attitude asking “who told you that someone was coming out there??” over and over again. He tells us he is sending someone out and then I get a text insinuating that I am the problem with the lock. The maintenance man arrives around 1 pm and tells us the lock is always messing up and shows us how to adjust our bedroom strobe light as well as handles the wasp nest. He was the ONLY useful help we got. Then on our last night in the middle of cooking we open up a drawer to get utensils and LIVE roaches are crawling around inside. If it wouldn’t have been the last night we would have been gone immediately.
