2/10 Terrible
Julie H.
15 July 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Knew it would happen
Booked house for a trip to Tampa for my family. Prior to our trip I reached out to host for a question. There was no response. Called host numbers. One number had full voice mail, the other I was able to leave a message. No response. Called VRBO with concerns about the non responsive host, they too reached out to host and left a messages. After a few days , again reached out to VRBO as we were concerned with no response from the host, would we even have a place to stay. After about a week the host messaged us that our reservation was good and everything was fine. This contact from the host was a few days before scheduled arrival. Check in was set for 4pm. At 3:46pm, 15 minutes from arriving at the property, the host calls and tells me that the ceilings in multiple rooms are falling down due to water damage from the rain and he was cancelling our stay. He stated he was on hold with VRBO to process our refund. (That was three days ago). I too called VRBO that day. VRBO reached out to the host for our refund and the host wanted US to cancel the reservation on the app and they would process the refund. I asked VRBO why they wanted me to cancel the reservation when the host was the one who cancelled it. The host didnt want to ruin their VRBO rating and if they cancelled the reservation on their end it would have. Obviously this host still hasn’t canceled our reservation and processed our refund or I wouldn’t been able to review. Never experienced this on VRBO before
Julie H.
Stayed 1 night in Jul 2024
