2/10 Terrible
Natasha S.
16 April 2025
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Just Don't!!!
We were so excited about staying with friends in this rental. When we entered the property the kids were so excited to all share a room. We quickly realised that for the price, this place was 1 NOT 5. When we pulled the sheet down on the main bed we found food scraps and hair 🤢 the windows and doors were filthy. The oven is so grubby that as soon as we opened the oven door the fire alarm went off which then made us realise the window in that area doesn’t even fit the window properly… the kitchen cutlery draw had crumbs all through it and the kids feet were black within 15 mins of entering the property. We reached out to the host who said it was clean. We responded it wasn’t and needed to be rectified. He said if we leave that day we could have a full refund. So we madly searched around and organised all 8 of us and the luggage and left for a resort. The owner then ghosted us and once we said we would proceed with requesting a refund through the bank he started sending impolite emails calling us scammers. Thankfully VRBO came through and sorted the refund once we provided his message saying…..If you would like to leave today, you will refunded100% of your stay. Please let me know how you would like to proceed.…. We find this so concerning and seriously wonder how there are so many positive reviews. So if you’re considering this property, please reconsider if you want a clean property and positive experience.
Natasha S.
Stayed 2 nights in Apr 2025