2/10 Terrible
Michelle H.
15 May 2024
Liked: Cleanliness
Disliked: Check-in, communication, location, listing accuracy
HORRIBLE EXPERIENCE, STRESSFUL FROM BEGINNING TO END
We received the check-in code the day we were to check in because I messaged the host, Gabriel, hours before that I could not travel there without knowing if we could get in.
We drove past the property twice because it did not look like the picture. It is located in a tight neighborhood that doesn't engender feelings of safety, so much so that we did not open the shades & ended up feeling claustrophobic.
The AC was set to 60 so it was freezing upon entry, but we were in & out and kept adjusting the wifi-controlled thermostat not realizing we had zero control over the temperature. Finally at 3 am we reached out to the host who did not respond to us, since he was likely sleeping in his much warmer home.
Gabriel apologized for not responding, but he had the gall to accuse me of informing him of our problem at an unreasonable hour. He said the prior renter programmed it to 60 which we did not believe since we were unable to alter the settings.
The cleaning people camped out in front of the home well before check-out time, which made us nervous.
When I complained, Gabriel provided a paltry refund, after which we still paid hundreds for a crap night with little sleep. Gabriel explained that he split his profit with me, which he claimed was very little, so in the end he profited at the expense of his renter. On our return trip from the Keys, we rented a home 6 miles from him in Dania Beach. There is much better out there for your money & enjoyment.
Michelle H.
Stayed 1 night in May 2024
