4/10 Poor
Trevor H.
14 November 2024
Liked: Cleanliness, check-in
Disliked: Communication, location, listing accuracy
BE AWARE -- INACCURATE LISTING
The number that it sleeps was different in 3 places. The headline said 20, but the Rooms and Beds pic showed 24. And I found a 2nd Rooms and Beds pic after arriving that showed 28. When booking, I'll glance at the headline but I always print the rooms/beds picture off and write names on the beds, and we had 22; so 2 people had to sleep on the couch all week.
The pictures and description saying "On the Beach" are patently false. 98% of the beach view is obscured by 2 large houses that are in between this one and the beach. This house is NOT on the beach. This was a big deal to us because the family likes to gather on the deck for coffee, sunrise, sunset, etc; but we had to walk around the other houses and go onto the beach for this.
When I called the property manager to discuss these issues, she gaslighted me and told me that it was all my fault for not reading the ad closely. But this makes no sense because the ad had glaring discrepancies that I clearly pointed out. She'd never admit that anything was wrong, gaslighted me, and only offered to refund; which was ridiculous because it was late at night and I had 22 people showing up.
A repair man had to come to the house 3 times in one week to fix an HVAC unit that stopped working, and 2 water leaks. But I have to say he came very quickly after the issues were reported, and didn't take long to fix them.
That being said, the house itself is excellent. Very roomy, nicely decorated and provisioned. And the kitchen/dining/den
Trevor H.
Stayed 7 nights in Oct 2024
