On arrival the housekeeper advised us that there was a new management company taking over in a few days, and clearly the attitude was, "we lost the contract, so we can't be bothered." The unit was dirty, and poorly maintained. The walls, filthy and banged up, coffee maker not working, furniture badly stained, (we covered it with sheets to feel comfortable sitting on it), pots, and pans not usable, broken louvered doors, handle off another door, and missing and burnt out light bulbs, throughout the unit, shower curtains missing, blinds broken. The bed pillows were gross, unsanitary.
Contacting the owner, we were advised to contact the new management company, and they were very responsive, as they could, bringing new pans, shower curtains, blinds, coffee maker, and light bulbs. The pillows were replaced. By day 5 the space was far more serviceable, with supplies by the new management company and cleaning by us. Still the hall walls in particular remain badly in need of attention, and the upholstered furniture desperately needs to be replaced.
The complex needs attention as well. For the 38 days that we were there an overflowing trash bin by the playground was never emptied, the fitness room was filthy, broken treadmill, no air conditioning, dirty floor. On a walk around the grounds, you scenically pass a broken down golf cart, and old furniture thrown in the woods at the edges of the property.
The location was great, convenient to every thing and the size, layout was good.
The owner promptly responded when there was an internet/cable issue.
The space needs significant attention.