Joanne was great. She communicated/responded quickly and was helpful. House had an earlier checkin than most places which we appreciated. There was a mix up with keypad code but Joanne arrived in less than 5 minutes to adress the issue. Someone posted that the door didn’t lock securely but it closed and locked just fine. The roads/streets in the area where terrible! Bumpy, holes, dips, uneven, etc. We kept saying we’ll probably need a front alignment when we left. Besides the roads, our first impression of the neighborhood wasn’t great. It did initially make us question if we’d made the right choice😬. We didn’t know if we’d feel safe; however, we had no issues with any noise, traffic, people, crime, etc. I’m glad we didn’t let our first thoughts detour our stay. When we entered the house we were amazed at how clean, fresh, cute & cozy it was. I’d asked.Joanne if there were ice trays available and she had some there when we arrived. There were pot, pans, dishes, a few simple seasonings, dosh soap/sponge in the kitchen and nasic hotel type toiletries in each bathroom. And iron, small ironing board, and blow dryer(s). The beds were basic and firm. There were plastic mattress protectors, a fitted sheet, light weight comfoter & 2 pillows in tye matching shans that are your sleeping pillows. That plastic mattress protector had me sweating all night for some reason but I still didn’t remove