4/10 Poor
Bill B.
5 April 2025
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Bring your cleaning supplies
Cleanliness was lacking. Indoor concrete floor was nice to look at but grimy, as in turn bare feet black. Theatre room was also dirty with food residue in the seats.Outdoor dining table was covered with dirt.Hot tub was not heating properly but was repaired the next day. TV remotes were not working and the primary remote was lost the first night but later found in the bottom of the sofa.Master bedroom bed is sagging. Roads to the property are very rough, partially paved, SUVs and pickups will be fine.We were claimed for 250.00 for supposed dog damage (scratches to a bathroom door) but there was other damage noticed (scratches on the front door that 100% were not cause by the little dog that was present during our stay; the dog does not scratch doors at home). More attention to detail needed prior to arrival. We have had better experiences at other properties in Hotchatown. On a positive note, the property manager was very, polite, attentive and responsive. He offered to send someone late that evening but most everyone had went to bed. The technical issues were resolved the next day mid-day. The property is pretty secluded, neighbors are not very close. All appliances and plumbing worked as expected. Playground are was great for young kids with plenty of space to run and play. The property is pretty inside and out just but the cleaning regimen should be corrected.
Bill B.
Stayed 4 nights in Mar 2025
