From the very moment I sent an email to the Shelly (the owner), I had an immediate response, and the excellent communication didn't stop. Shelly sent a very detailed brochure, which provides every detail about the house itself, as well as the town and area...and let me just say, the details are amazing! Each store/market/restaurant is summarized and even provides details on which ones don't take credit cards, so you are fully prepared. The house is exactly as described, although the pictures definitely don't do it the justice it deserves. The view of the ocean as soon as you enter the house is breathtaking! The kitchen is fully appointed with absolutely everything you could need. The pool is the perfect size, whether you want to swim laps, or just have a bunch of people floating around and enjoying the sun and drinks. Gaby and Zulma, the caretakers, show up every morning with smiles on their faces. They are so friendly and helpful...always there to help with questions or any needs we had. On Monday morning, when they arrived I mentioned that I was going to head to town to rent a golf cart for the week (really a must have for the town) and Gaby immediately called the owner of that company and arranged to have one delivered to us!! Hugo, one of the property managers, stopped by the house on Sunday (which was Easter, so definitely not something we expected), to say hello. He was very friendly and gave us more details about some of the places we were thinking about getting to while we were there. My daughters' 36th birthday was that Monday and Shelly ordered a birthday cake to be delivered from Turtle Bay Bakery. Such a special surprise and just such a sweet thing to do! The cake was delicious too! We used Chef Daveed's services for the birthday dinner and, once again, my expectations were FAR exceeded! Chef Marianela and her assistant Alejandro Ramirez cooked us the most delicious meal. Highly recommended!!! I can't say enough about the house itself, the property managers and Gaby and Zulma...then add how wonderful the town itself is, and you have a vacation in paradise!! One thing I did want to mention, the Yalku Lagoon is beautiful and within walking distance, however, be aware that wearing suntan lotion, of any kind, is prohibited. So, if you do go, just be aware of that fact and plan accordingly. We already have our next vacation there planned for December, and we can't wait to be back!