4/10 Poor
Allison L.
22 April 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Misleading & Disappointing
I want to preface this review by noting that we ultimately did not stay in the originally booked condo. Upon arrival, the host informed us that his mother lives in the unit part of the year. We were expecting a dedicated vacation rental, not a semi-permanent residence, and were surprised and disappointed that this important detail wasn’t disclosed before or after booking. The unit itself was not clean or guest-ready. We encountered several concerning issues, including a hole in the ceiling above the shower, an unsanitary bench and foot scrubber left in the primary shower, dirty floorboards and appliances, and an ant problem throughout. The refrigerator was stocked with used condiment bottles—including a prescription medication bottle—and the freezer was filled with leftover food. After sharing our concerns, Evan offered us another unit on the same floor. We stayed there for three nights before relocating to a different, cleaner, and better-maintained condo. Unfortunately, the second unit also had problems: clogged bathroom sinks, stained and worn towels and linens, mold around the faucets, and a persistent, unpleasant odor coming from the sinks and drains. To be transparent, we chose not to report the additional issues with the second condo—we were already frustrated and just wanted to move on to a place that met the standard we’ve come to expect after seven years of visiting Puerto Vallarta. Building pool & staff were great, but we'd never stay in either condo again.
Allison L.
Stayed 7 nights in Apr 2025
