2/10 Terrible
Brian M.
17 January 2025
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Ant infested
When we arrived on 12/27/24, we entered the home and it was infested with ants. They covered the kitchen, the counters, the floors in all rooms. Additionally there were ant traps on the floors and kitchen counters in plain view which is unsanitary. We couldn’t set our things down anywhere inside the home due to the amount of ants. We immediately contacted the host, who said she would have cleaners come on 12/29/24 and an exterminator. That was two days after our intended arrival date, so we had to call around at the last minute to find a hotel that would accommodate us. In addition to the ant infestation, there was food left in the kitchen. Thirdly, the main photo and another photo of the home in our booking misrepresented where we were staying. The photo depicted a part of the house that we had no access to. On the night of 12/27/24, once we settled into the hotel we had to book, we contacted the host again who said she would get cleaners to her rental the following day. Knowing the house had an infestation, and that it could NOT be corrected during the time we had booked the rental, we decided to request a refund and did so on 12/28/24 and were only offered 500 which didn't cover one night of hotel. Cleaners were there on 12/28/24 and we went back to the rental an hour after and there were more ants than before. VRBO nor the host offered a full refund and as of writing this, we have not received resolution or refund. Very poor service from VRBO and the host.
Brian M.
Stayed 7 nights in Dec 2024
