2/10 Terrible
Ronald W. G.
31 October 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Massive Disappointment
I can't give you my impression of the property because I never saw it. When we arrived in Boston I was waiting on a text or email to give me check-in instructions. They typically come a couple of hours prior to the check-in time which was 4:00 P.M. When they never showed up I tried to contacting the host to no avail. Then I attempted to contact VRBO. Of course it's almost impossible to talk to a human but there are ways if you are persistent enough. They said they would attempt to reach the property owner and would call me back. After several hours with no return call I went through all the steps to talk to a human again. After going through several agents we were finally connected to someone who could help. They informed that sometime in the past the reservation had been cancelled by the property owner. I was not given a reason. While on the phone I received the email that I had never received explaining that the reservation was being canceled. The agent was actually pretty nice and told us they would refund all of our money and would pay for a hotel room for us for that night. The next night we would have to cover. (we had originally had a 2 night rental). Sounded reasonable and we accepted. When we got to the hotel they couldn't locate the reservation. Fortunately they were able to accommodate us but because this was hight volume season the second night cost us $1,100 per room. So even thought they paid 1 night we lost money plus lots of hassle and stress.
Ronald W. G.
Stayed 2 nights in Oct 2024
