This review was submitted before 2018 and has not been verified.
2/10 Terrible
Ann D.
6 March 2017
LOUD FREQUENT TRAINS VERY CLOSE TO PROPERTY - VERY ANNOYING - NOT PEACEFUL!
I booked this property on a Wednesday afternoon and wanted it for 2 nights, which is the required amount of nights to stay. The first 2 hours I was there, I could hear multiple trains (approximately 75 yards away) blowing through. It was so loud and these trains kept coming - ALL night - I did not sleep well. NOWHERE in the description of the listing does it say there are trains that come through so close to the house, or I would have never booked this property. That would have been a nice, courteous warning. I tried calling the owners at the bar that evening (because that's how they accept reservations) to tell them I cannot stay there another night and I would appreciate a refund for the second night. The person at the bar said they would give the owners the message. I called again Thursday, same thing...left another message with someone at the bar to give to the owner so we could FAIRLY resolve this. I called again Friday and the girl at the bar said she would give the message to the owner, but reminded me of the policy - which I understand. I pointed out to her that there was no mention of a loud train screaming through the property every hour (and it's right by a concrete plant too, so there are MANY semi-trucks going by as well). I told her I would be fair and pay for the first and only night I stayed and would pay the $50 cleaning (not sure for what, I left it pretty clean) and would appreciate a refund for the second night I didn't stay. She AGAIN reminded me of the policy (which I get), but I AGAIN reminded her of how misleading the ad is by NOT MENTIONING THE TRAINS. She then mocked me and said "it's not misleading" - that's when I got upset and just got off the phone. I found her to be very unprofessional and should take a class in customer service. It is extremely disappointing that the owners have not even attempted to contact me to resolve this; VERY UNETHICAL. I have also sent multiple e-mails as well - NO RESPONSE - they want you to call - which I have. DO NOT STAY HERE - IT'S VERY NOISY AND HARD TO RELAX - PICS ARE DECEIVING! Not a good start for your first review, Riley's.
