2/10 Terrible
Neel P.
30 March 2025
Liked: Check-in, location
Disliked: Communication, listing accuracy
Property Manager is not responsive at all - poor unit
Be careful and read the property details in full so you don’t experience what we went through.Besides the lack of a baking oven and no washer/dryer in the unit, the responsiveness of the Casiola contact Dennis was non-existent. We had the bathroom door in one of the bedroom lock on us and maintenance never came through as promised with a pin to unlock it. We had to unscrew and door handle and put it back just to open the door as a result. The headboard was unhinged from the wall before we even arrived and a “service ticket” was put in on day 1 and come day 7 no one ever came by. The owner was not even aware that there was no baking oven in the unit when we asked. It seems the owner of this property is just in it for the profit without any consideration of upkeeping the unit. The unit is definitely showing its age and wear and tear. One of the bedroom windows had a broken seal and the patio door would not even close properly without forcing it shut. All 3 TV’s lacked any good content. The beds are lumpy.Supplies in the unit were in scarce at best. For a 7 day stay, kitchen and bathroom supplies for 4 guests were not reasonable at all.No beach towel per guest. We could not enjoy either pool.The indoor pool had a funky odor and dirty.Vending machines not operational.The lobby was useless.
Neel P.
Stayed 7 nights in Mar 2025
