2/10 Terrible
Rachel B.
9 March 2025
Liked: Check-in
Disliked: Communication, location, listing accuracy
Disappointing
Arrived at the property a little anxious with the area. Noticed some possible safety concerns for our stay. Internet was not working due to electrical issues in living room. Contacted the property manager (who responded quickly), was given instructions to try to fix the internet and diagnose the issue. When we discovered it was an electrical issue, the property manager asked me to check the electrical panel. As I didn’t feel comfortable with that, she offered to send a technician. Then we found the refrigerator was not working and had a strong odor like it had been off for some time. The toilet was not secured to the floor and moved when sitting on it. The bathroom had hair on the floor. At this point we didn’t not feel comfortable staying here and told the property manager not to send someone out. The property was not fit for visitors and did not deliver what was advertised on the listing. When we tried to contact Vrbo for a cancellation and refund, they connected us via phone to the property manager who berated and interrupted my husband and refused to refund the money, stating “that’s what the world’s like”.
Rachel B.
Stayed 2 nights in Mar 2025
