6/10 Okay
dee s.
12 February 2025
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Could use some updating
The customer service at Resort Rentals is fantastic and every time I reached out for an issue they responded quickly. The issues some of which were fixed and some not since I didn't mention them until we left. This is an older unit that does need some attention. Stained toilet seats (one replaced), toilets take 2 flushes, and I am assuming this could be an effect of the hurricanes. They did replace both shower heads and kitchen sink faucet per my request. The fan in front bathroom rattles when initially turned on but eventually stops. The main bathroom tub stopper can be hard to open after taking a bath. Washer and dryer work, however, when we used the dryer for the first time, we could not find the lint trap and did not know if there was an option to empty one since we are not familiar with a stackable unit. I looked up the manual (week 3) to find out for sure and found how to clean the lint trap. The shelf that holds the drawer in the refrigerator is broken. The refrigerator in general looks bad, especially the outer door and the ice maker does not work. The screen door is very hard to move, and it will jump the track. I walked with just socks on and every time they would end up black, so I am not sure when the floor was thoroughly cleaned last. I am hoping this does not come across as picky. To me this is TLC and cosmetic but yet functional which makes a stay more pleasant. After all, when you are on vacation the last thing, I want to do is to call and have repairs made.
dee s.
Stayed 31 nights in Jan 2025
