Welcome to your Austin Gateway these 1100 ft.² apartment at Highgrove is designed for comfort and convenience featuring two bedrooms, a full kitchen and a relaxing living space step punch of your private balcony overlooking the pool for a peaceful morning coffee or evening unwind inside enjoy your entertainment on a 75 screen TV with Apple TV and take advantage of high-speed Internet for all your streaming and work needs.
HOUSE RULES
IN ORDER TO RECEIVE CHECK-IN INSTRUCTIONS ALL GUESTS MUST AGREE TO COMPLETE AND AGREE TO THE PRE-BOOKING GUEST ACCOMMODATIONS AGREEMENT, SECURITY DEPOSIT, AND ID VERIFICATION. GUESTS WHO HAVE BOOKED AND DO NOT COMPLETE THE AGREEMENT WILL NOT RECEIVE A REFUND.
HOUSE RULES
— I understand that this reservation is in a community and I will abide by all building, platform, management, and local rules. I will be a great guest.
Check-in & Check-out:
— Check-in: After 4:00 pm
— Check-out: Before 11:00 am
— Self check-in with instructions provided after the guest accommodations agreement is signed and online check-in is completed.
— Because housekeepers are scheduled in advance, and take most of the time to clean the place, early check-in and late check-outs are not possible.
House Rules
— No smoking inside the unit, building, or on any balconies.
— No pets.
— No parties or events.
— No outside guests. Only those added to the reservation are allowed on the property.
— No tampering with smoke detectors. A $1,500 fine will apply.
— Minimum guest age: 22 (children must be accompanied by parents).
— Lost key, key fobs, or any item on the key chain will result in a $500 fine.
Parking
— Some properties have paid parking. Be sure to check the amenities section of the listing.
Accommodations
— Close all windows, AC, and doors, ensuring they are locked whenever leaving.
Cleaning and Damages
— Leave the apartment tidy. The low cleaning fee reflects this expectation.
— Excessive cleaning needs will result in additional fees.
— Guests are liable for damages inside the apartment. All items are checked prior to arrival.
— Damages to the property, decor, or furnishings will be charged at cost, plus a $20.00 service charge.
— Some items come in a set, and damaging one part necessitates replacing the entire set.
— Unapproved/unregistered guests or pets will incur a $500 additional cleaning fee.
— Security Deposit/Damage Waiver: Guests must choose between a $500 refundable security deposit or a $30 non-refundable damage waiver at the time of booking. The $500 refundable security deposit will be held for 7 days post check-out and will be refunded provided there are no damages. The damage waiver is recommended at only $30 and does not tie up your funds.
RENTAL AGREEMENT
Rental Period: The rental period begins at “Check-in time” on the "Check-in Date" and ends at “Check-out Time” on "Check-out Date", collectively, the "Rental Period".
Orion Haus (the "Company", "we" or "us") is committed to being a great neighbor in our communities. That’s why all Guests (the "Guest" or "you") must agree to abide by this Guest Accommodation Agreement (the "Agreement), OHAI’s Website Terms of Use, found at https://www.oh.ai, and the Privacy Policy, found at https://www.oh.ai incorporated by reference herein and referred to collectively as the “House Rules”) in consideration for their accommodation in a rental unit located in the property (the "Property").
Capitalized terms used but not otherwise defined herein shall have the meanings provided to such terms in the Guest Accommodation Agreement signed by the Guest in consideration for their accommodation.
SECTION 1: BOOKING AND STAY DURATION
ARRIVAL / EARLY ARRIVAL
The arrival time is after 4:00 p.m. on the first day of your reservation.
DEPARTURE / LATE DEPARTURE
The departure time is before 11:00 a.m. on the last day of your reservation. We reserve the right to charge late fees for departures after 11:00 a.m.
EARLY CHECK-IN / LATE CHECK-OUT
Early check-ins and late check-outs are not able to be accommodated. If you need to check-in early or check-out late, it’s best to adjust the dates of your reservation.
NO SHOW/EARLY DEPARTURE POLICY
The Hosts nor OHAI are responsible for Guests inability to arrive or if Guests chooses to depart early for any reason, or if members of Guests party do not show up. Standard cancellation policies will apply. Purchasing travel insurance is highly recommended.
NO REFUNDS
This Rental Agreement is a legally binding agreement between Guest, OHAI, and the Owner of the property. Your reservation binds you to a specific period of time. There should be no expectation of refund and there will be no refund or relocation because you are disappointed with the property you have chosen to rent or in the event that something associated with the property is not working to your satisfaction. There will be no refunds or compensation for: Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages. Standard cancellation policies always apply. Purchasing travel insurance is highly recommended.
SECTION 2: GUEST VERIFICATION
IDENTITY VERIFICATION
To protect against identity theft and fraud, and for the safety of other Guests and neighbors in the community, Guests are required to complete the online check-in process and to provide a scanned or photographed copy of their valid, government-issued photo ID (passport or state driver’s license), with the Guest’s face, address, date of birth and photo clearly visible and in focus. The reservation billing information must match the information on the government-issued ID of the Guest making the reservation. We reserve the right to refuse service to individuals who do not furnish this information. In the event that a Guest refuses to provide their valid, government-issued ID after making a reservation, the Guest’s reservation will not be granted information to enter the apartment and your cancellation of the reservation will be in accordance with the section titled “Cancellation” below.
We expect that you, the Guest identified above, will stay at the apartment during the entire reservation. Anyone else who stays at or visits the apartment during your reservation shall be deemed a “Visitor” hereunder.
BACKGROUND SCREENING
We may, but are not obligated to, obtain background reports from consumer reporting agencies or otherwise review publicly available information about you, including sexual offender registration lists or databases compiling information about criminal convictions. By making a reservation, you authorize the use of your personal information (including name, address, date of birth, or other identifying information) to obtain these reports, and agree that we may, in our sole discretion, suspend, cancel, block, restrict or terminate your access to our services or reservations made or contemplated, based on our evaluation of such reports.
Please see our Privacy Policy, found at https://www.oh.ai, for further information regarding our background screening process.
MINIMUM AGE
The registered Guest must be 22 years of age or older, unless otherwise permitted by the booking channel through which the reservation is made. Proof of identity and age is required for check-in.
RIGHT TO REFUSE SERVICE
The Company may refuse service to, or remove from the apartment, any individual for any reason(s) that does not violate federal or state laws. Reasons for refusing service to, or removing, a Guest or any other individual include, but are not limited to: refusal or failure to pay for accommodations; being under the influence of alcohol, drugs, or any other intoxicating substance such that the individual is disturbing the peace; seeking to use the apartment for an unlawful purpose; seeking to bring into the apartment an unlawfully-possessed firearm or any item, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroying, damaging, or defacing the Property or threatening harm to the Property, other guests, or residents of the Property; causing or permitting persons to exceed the maximum allowable occupancy of the apartment; or refusing to abide by the reasonable standards or policies established by the Company, including, without limitation, the House Rules and any published rules and regulations imposed by the apartment community.
SECTION 3: ACCESS & SECURITY
RIGHT OF ENTRY
Guests acknowledge, understand, and agree that the Property Owner, Property Manager, Hosts, Maintenance, and other staff reserve the right to enter property at any time to investigate disturbances, check occupancy, check damages, make repairs, alterations, and improvements, as deemed necessary.
ACCESS TO APARTMENTS
You acknowledge that your reservation of the apartment does not confer exclusive possession or exclusive access to the apartment. We retain the right to access and enter the apartment at any time as needed, however, we will attempt to notify you before entering the apartment as a courtesy to you except in the event of an emergency. If called upon, law enforcement will be granted immediate access.
APARTMENT KEYS / ACCESS CODES
Access codes are issued to the registered Guest and work at the Check-in time. You may receive access devices such as parking passes, amenity keys, and/or other items that are provided to ensure access to the Property and its facilities. Failure to return these items at the time of your departure will result in a fee of $500 for each unreturned item.
LOCK OUT
A lockout of Guests from the property will result in a minimum of $25 service call during business hours. Guests agree that a lock out after business hours will result in a locksmith being called and Guests being charged accordingly.
WIFI ACCESS
While the Company makes its best effort to provide interruption-free, high-quality Internet access, the Company assumes no l
