4/10 Poor
Noelle P.
4 March 2023
Liked: Check-in, location
Disliked: Cleanliness, communication
Alta Mar - lovely; Condo - not so much
The Alta Mar experience is heavenly, from the property itself, its location, to the staff and residents. We were welcomed by all.
You'll notice that this review is a year late. That is because we tried to resolve a rental deposit with the owner, for March 2023, privately. Dan will communicate with you when he's interested in getting information. He has not returned our calls or emails about the above-mentioned issue. Yes, although we had problems, we did intend to rent again, because the resort itself is so wonderful.
The condo is filled with the owner's items. The sofa is not as pictured - it is an old thing which we never even sat on. There is extra furniture on the balcony and in the bedrooms. The beds, though, were very clean and comfortable.
The condo was not clean.
My husband re-cleaned the balcony windows because they were badly streaked.
There was mold under the bathmat in the main bathroom.
There was hair in the tub in the 2nd bath and in the vanity drawers.
The carpets had not been cleaned between tenants and were filthy.
The vacuum cleaner bag was so full that I'm amazed it did not burst.
There were no basic supplies in the property: no toilet paper, paper towels, or cleaning supplies. We've been visiting Florida for 17 years. This is the first time we did not have "starter items" of basic supplies.
Other than the carpets, we took care of these issues. We took care of the property as if it were our own.
If you're not concerned about cleanliness, or if you'd like to clean the condo yourself as we did, feel free to rent.
Noelle P.
Stayed 30 nights in Mar 2022
