Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
WE HAVE STAYED AT THE HALE KAMAOLE MANY TIMES OVER THE LAST 20 YEARS, IN VARIOUS UNITS. NEVER HAVE WE HAD SUCH A DISAPPOINTING, DIRTY COCKROACH-INFESTED EXPERIENCE. FROM THE FIRST DAY WE ARRIVED, WE NOTICED "BUGS" IN ALL SIZES. IT TOOK AWHILE TO CATCH THEM AND THEN IDENTIFIED THEM AS COCKROACHES. TWO OF THE OWNERS OF THE COMPLEX ALSO AGREED THAT THESE WERE INDEED ROACHES OF VARYING STAGES. SOME WERE AS BIG AS A SMALL BAR OF SOAP, OTHERS THE SIZE OF A QUARTER, AND THEN NEW HATCHLINGS. THEY WERE IN THE BATHROOM, ON THE STAIRS, IN THE LIVING ROOM AND KITCHEN, WE EVEN FOUND ONE IN THE MICROWAVE. IT WAS AWFUL. WE COULD NOT RELAX. FINALLY, THE MANAGEMENT LISTENED TO US AND AGREED TO FUMIGATE THE CONDO (#273), BUT WE WOULD HAVE TO BE OUT OF THE CONDO FOR THE DAY, SO WE TOOK A ROOM IN LAHAINA, WHICH COST $1000, SO THAT WE COULD GET AWAY FROM THE COCKROACH-INFESTED ENVIRONMENT. NEVER ONCE WERE WE OFFERED A DISCOUNT ON OUR ROOM OR ANOTHER CONDO OR A REFUND. WE PAID OVER $12000 CANADIAN TO STAY HERE. NOT A FUN WAY TO SPEND OUR VACATION THAT HAD BEEN PLANNED FOR SO LONG, ESPECIALLY AFTER NOT TRAVELING FOR 3 YEARS D/T COVID. ALSO, OUR DISHWASHER DID NOT WORK FOR THE MAJORITY OF THE STAY - SO MUCH FUN WASHING ALL OF OUR DISHES BY HAND ON A VACATION. THE OFFICE WAS NICE ENOUGH, AND WE WERE VERY CONFIDENTIAL ON THE FIRST FEW VISITS, UNTIL WE REALIZED THAT THE ONLY COMPENSATION THAT WAS OFFERED TO US WAS THE REFUND OF THE CLEANING IN THE AMOUNT OF $350 (AM $). IN HINDSIGHT, WE SHOULD HAVE CALLED PUBLIC HEALTH AND REPORTED THIS GROSS VIOLATION. IT SADDENS US TO SEE SUCH A BEAUTIFUL COMPLEX LOSING ITS APPEAL AND FALLING INTO DISREPAIR. THE GROUNDS ARE IMPECABLE, THE SETTING UNEQUALLED. HOWEVER, THE WAY WE TREATED WAS INCONSIDERATE, UNCOMPASSIONATE AND NOT AT ALL PROFESSIONAL. WE ARE A MARRIED COUPLE IN OUR 50'S, LOOKING AT RETIREMENT AND HAD HOPED THAT THIS WOULD BE ONE OF OUR VENUES FOR A THREE-MONTH-SPAN TO GET OUT OF THE COLD WINTERS OF ALBERTA. SO DISAPPOINTING.