Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Booked Bear Hug sleeps 8, Feb 3, 23.Rcv'd email taken off program wanted to put us in 6 person cabin,Rocky Top Joy.Deciding what to do rcv'd email owner put Bear Hug back on program could stay there. Called to confirm asked if the owner could change mind again.Frances told me I hope not(really reassuring).Less than 24 hrs to leaving,went on the app to print off directions& ocky Top Joy was showing as cabin.Called&April was not concerned& said was no other cabins,said Bear Hug was only 6 person cabin.I said the description/pictures says 8 why we booked.10 person cabin available,she lied,of course didn't want to put us in that.April said they had been trying to reach us since Feb.,leaving emails&voicemails.I said we never rcv'd anything, except email giving us info on checkin confirmed they had correct contact info.Asked for proof of emails/phone calls,she was looking.After looking she said she had no proof.I said that that is correct you didn't do your job.She said you wouldn't be able to stay in it anyway the pipes had burst&the owner didn't get them fixed in time that's why it was taken off program again.I told her we were never informed,just told it was taken off program with no explanation.She said oh.I told her didn't understand how they could do this,we have taken time away from work, made reservations,still no concern,she could refund money.I said they broke contract&did not give us notice,they needed to fix it.She didn't care. Refunding wouldn't help,takes 2-3 business days,if not longer,to post to credit card,can't book anywhere last minute.I said would contact attorney since they broke contract,she hung up wouldn't answer when called back called realty side they hung up on me.I asked to speak to manager, was told no one was on duty&they would not give me # to contact manager.Used phone with different area code,they answered&said oh you want it.Can't sleep on road.Pullout couch was broke no one wanted to come fix it, said oh well owner would have to buy new