6/10 Okay
CAROL M.
26 November 2024
Liked: Cleanliness, check-in, communication, listing accuracy
House is lovely but...
We have previously stayed in three tropical rentals so our review is in comparison to those experiences. Perhaps we were the first of the season to stay here so some things were not really ready for renters. We went the first days buying ice as the ice maker wasn't working. We also were not able to use the pool at first as it was too chilly. Keely & Neil were responsive to our calls but we didn't want to call repeatedly. We managed to figure out how to get the ice maker working as it had apparently been shut off to avoid damage during storm power outages. Pool Maintenance person helped us get the pool heat working and set once he arrived. The house notebook provided is sadly out of date and inaccurate. Cable TV was a bust! We were unable to watch our favorite programs. Internet log on went well but streaming was sketchy. Kitchen is poorly provisioned for cooking. We had to provide foil, plastic wrap, food storage bags, etc. No pantry staples. Our other rentals provided a welcome basket with a bit of coffee and snacks for arrival. Providing bottled body wash and shampoo would be nice too. The house is gorgeous and very clean!
CAROL M.
Stayed 28 nights in Oct 2024