This review was submitted before 2018 and has not been verified.
4/10 Poor
Jim & Eileen K., Michigan
28 March 2016
VERY DISAPPOINTED
Stayed Jan. and Feb. - First of all, Tidewater is an awesome resort and we are coming back next year but not to this unit. First time snowbirds and we were so looking forward to our winter escape. What we found upon arrival was the condo was EXTREMELY dirty! I advised the owner and sent him pictures. To his credit, he was responsive but he is NOT proactive when it comes to upkeep and maintenance. He sent the cleaning ladies back who told us they are only asked to do "general" cleaning, not "deep" cleaning and they don't clean what they can’t reach (while standing on the floor). The kitchen cookware looked like it was from a garage sale. The cooking utensils were minimal, not even a pancake flipper or bottle opener. The shower curtains were all brown along the bottoms and the one in the master bath doesn't even fit the width of the tub. All the baseboards are badly scratched, the walls need to be repainted, the carpet is filthy and stained. The bedroom comforter was spotted didn't look like it had been cleaned in a long time. I could go on and on. I spent many hours of my vacation waiting for repairmen to fix broken appliances: the garbage disposal was replaced, the bathroom tub had to be unclogged, the dryer made a squealing noise, the top rack of the dishwasher was broken but couldn't be fixed, the closet door had a broken bracket and was off its track. Sometimes the repairmen didn't arrive on time or on the day specified which wasted my vacation time waiting for them. I spent many hours cleaning everything I could, even standing on a chair to clean: the entire glass door walls, the grime off the top of the fridge (I found an old shower cap up there), cleaned furry fans, fuzzy lamp shades and grimy bathroom light fixtures. The things still broken when we left are: the dryer takes FOREVER to dry even the smallest load, the top rack of the dishwasher, the microwave is on its last leg, the front of the only kitchen drawer is about to fall off. This condo is listed on VRBO as "Luxury", but my idea of luxury is definitely not this unit. In my opinion I do not see "pride of ownership" displayed in the upkeep of this condo.