8/10 Good
Ian R.
15 April 2025
Liked: Check-in, communication, location, listing accuracy
Some excellent points & some areas for improvement
This is a beautiful property in a perfect location with a quiet and relaxed pool area. One of the pools is heated and we never had problems finding a sunbed.The property has many positive points as it’s a good size, nicely appointed kitchen and both bedrooms are large with the most wardrobe space we’ve ever known in any apartment.On arrival however, it had not been properly cleaned and it took several messages including photo evidence before resolution. My wife cleaned the place herself and we were refunded 100% of the cleaning fee which was appreciated.There are aspects that require attention and it does feel as though the place would benefit from a few of the fixtures being updated or actually put back in place (missing towel rail in cupboard under sink). The toilet in the upstairs bedroom doesn’t always fill properly and you have to push the button a few times to fix this. Finally, whilst Sven is generally responsive to communication, the local team often ignore messages. We were twice asked for our flight details without acknowledgement of receipt, and then we landed we received a video to tell us how to access the property. It would be nice to know this before departure as you are told that someone will meet you.If you have a later departure flight, the check out is 10am and there is nowhere in the complex to store your luggage (again I asked the local team this question 4 times before I got an answer).Overall, a great place but needs better care & attention.
Ian R.
Stayed 10 nights in Apr 2025
