4/10 Poor
Paige B.
7 September 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Mixed feelings
This place is fantastic, especially for a family with kids. Location is right across from beach, around the corner from restaurants and the best gelato (laboratorio del gelato).
However, we had a few issues that caused stress. It does not state in the listing that keys need to be retrieved from an office in Pietrasanta. I was notified 2 days before my stay that I would need to go to their office during a 2 hour window of time to retrieve the keys. Traveling by train with a family and no car, this left me frantic trying to figure out how to do this. (I would have to schedule the train just right, take a cab with my family and luggage to their office and then take another cab to the flat in viareggio.) This was unacceptable and would have severely impacted our trip. After spending hours communicating with the host and VRBO they told me they would *try* to meet me at the flat upon our arrival to viareggio. We accepted our fate and thankfully they did meet us at 14:00 at the flat.
They checked us in and gave us a rundown. Then we discovered there was no WiFi! Again, time was spent communicating and they brought a WiFi router within 3 hours.
Lastly, the showers work great but the water heater tank must be small. We could only get one brief hot shower before it was cold.
Overall, I loved the location but I’m not sure I’d stay again with all of the hiccups.
Paige B.
Stayed 3 nights in Aug 2023
