4/10 Poor
Brittany W.
30 March 2025
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Beautiful house, inconsiderate host
The house is beautiful however the stars lost are because the host has no customer service skills. Check-in was clunky. I texted to receive the check in code information from the host directly as there was not much information shared in writing prior. Cleaners were still there when we arrived so we waited outside for them to finish.We were promised 3 full bathrooms, when we arrived to the property, there were only 2 full bathrooms due to the 3rd bathroom still being under construction. We were told this right before we arrived. 2 showers for 7 girls was a lot to juggle.My friend ended up slipping and falling in the pool house bathroom due to the rain and slippery tiles and having to frequently go outside due to lack of showers provided inside the house.The host responded defensively and with aggression to the feedback I shared. She eerily said that she had been watching us on her cameras and saw that the check in was "fine". She insinuated that I was lying. It was surprising because she was lovely at first and had shared recommendations on places to go. Her demeanor completely changed when having a conversation around the issues that we had been having.I never received any sort of refund even though the property was not as advertised. She has not followed up with me to make this right or apologize for her aggression and attitude over the phone. It was such a fun trip with friends to celebrate me getting married and dealing with her was the worst part of it.
Brittany W.
Stayed 3 nights in Mar 2025
