2/10 Terrible
Juliane S.
17 February 2025
Liked: Cleanliness, check-in, listing accuracy
Disliked: Communication, location
a team you'd rather not have anything to do with
The house is great, but the service is unfortunately very, very poor. The host lives in Italy, so you communicate with the housekeeper who lives nearby. The two of them are a team you'd rather not have anything to do with. As the host rarely rents the house in winter, he does not know how much gas is used for heating and warm water. After about 5 days the gas was empty and we were without hot water in the entire house for 24 hours in January and without heating for 5 days. In the second week, the drain overflowed after showering and the smaller bathroom and hallway were under water. The housekeeper did not take care of the blocked drain at our request. She also did not reply to our messages for the entire vacation and the bathroom was unusable for the rest of our vacation. On the morning of our departure, there was even feces coming out of the floor. The host and the housekeeper are now blaming us for this and are both no longer responding to any of our messages. To summarise: During our vacation, we had to spend 2 weeks organizing empty or broken but necessary things regarding the house and dealing with a self-centered, not present host and his obedient housekeeper. A time when you actually just want to relax and long for peace and quiet.
Juliane S.
Stayed 14 nights in Jan 2025