2/10 Terrible
Bob M.
22 February 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Nightmare: Host Who Blames Guests and Uses Deposit for Repairs on Poorly Maintained Rental
I regret staying at this ski condo and had a horrible experience, despite frequent travels and positive past VRBO stays. Upon arrival, a clogged toilet wouldn’t flush, and despite my efforts, the host was difficult and made unsubstantiated claims that we "flushed things that shouldn't have been flushed" and even accused us of intentionally clogging the toilet in "retaliation." As someone with construction experience, I explained the toilet malfunction, but no one was sent to resolve the issue, leaving us unable to use it all week. Eventually, the host withheld our deposit to cover charges for identical work by three companies to clear the clog, replace the flapper, and even replace the entire toilet! We hesitated to mention other issues for fear of blame but documented them with photos and videos: -Stove burners and oven emitting smoke & chemical odors -A dangerously wobbly toilet -Dirty dishes and glasses -Leaking humidifier -Expired condiments -Poorly secured towel racks -Broken lights and a noisy refrigerator -Unorganized kitchen with items stored haphazardly, including a wheelbarrow in the living room -No instructions for a complicated cable system -Renters required to supply their own paper towels, tissues, and toilet paper for themselves and the next guests. Several other reviews echo similar experiences with the host, a pattern I wish I had noticed before booking. Overall, unresolved issues and a difficult host made for a deeply disappointing stay.
Bob M.
Stayed 7 nights in Dec 2024