6/10 Okay
WENDY E.
7 December 2024
Liked: Check-in, location
Disliked: Cleanliness
Lovely house - if a little tired
This is a lovely property and could be really nice. However, we found the level of cleanliness and the state of it could have been much better. In all fairness to the rental company Horizon, whenever we had an issue they did try to rectify it. But there were many issues. Stained carpets and old furniture aside, when we arrived cleaners had to come back to remove a dead cockroach in closet, ants on window cills, substances in kitchen cupboards etc and subsequently we found bbq was filthy, broken blinds and had to safety pin curtains in master bedroom for privacy! Hair dryer plug was smashed and towels were ripped. A quick trip to Walmart to buy pillows, towels, hair dryer etc was a necessity. We had rental for a month and when after 2 weeks I was mopping bathroom I found perfect dead lizard thoroughly squashed and dried out under the bath mat which was stuck to the floor! Whilst I appreciate that we were in the tropics (we owned a house on Marco for 9 years ourselves) that was just not acceptable as mats hadn’t been moved for months! Vacuum cleaner was held together with bungee cord and fell apart when used. Outside paths and windows were filthy and tiles on the edge of jacuzzi and pool were broken and dangerous for children in the pool. This should be viewed as constructive criticism, a lovely house just needs to be maintained properly. Pictures available.
WENDY E.
Stayed 28 nights in Oct 2024
