2/10 Terrible
Patricia G.
10 August 2022
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Pictures are extremely misleading. Property is in horrible condition.
My husband and I have traveled the world extensively. We have rented over 80 properties from other sites with no problems at all. In fact, this is the first bad review we have ever left, but felt it was needed as this listing and pictures are extremely deceitful and don't want anyone going through what we went through. We booked this apartment for four days as part of a 30 day trip through Italy. When we arrived, we could not believe our eyes. The apartment was destroyed. The walls are cracked, there is mold in the bathroom, the bathroom sink is cracked, the floors were scratched, several of the furnishings were broken, the sofa was filthy and the blankets smelled. There were literally still hairs and dirt from the previous renters there. The cutlery was dirty and the table even had some jam smeared on it! The chairs were wobbly and the building itself is a major dump. Three lights had wiring issues and flickered on and off. The location is a good location and the a/c worked, but that was about it. We called the managers - Francesco and Serena - to tell them that their apartment was absolutely not what was pictured and we wanted to leave, so needed a full refund. We sent them 89 pictures with the damages and all the issues.They would not refund us and their excuse was that the apartment "was not in great condition, but was livable, better than staying on the streets" (their actual words). Not only that, but Serena yelled at the tops of her lungs at us. As we arrived late at night, we slept in our clothing on top of the sheets (it was disgusting) and left the next day to an amazing apartment we found on another website.
Patricia G.
Stayed 4 nights in Jul 2022
