My boyfriend and I rented this apartment for one month. When we arrived, the apartment was relatively small and cramped with furniture. We rearranged some of the furniture to open up more space for us with the intention of putting the apartment back the way we found it before our departure. Halfway through our stay, the owner came into our apartment unannounced while we were away, and she reacted strongly to our rearrangement of the furniture. She proceeded to remove many of her furnishings and appliances from the apartment. She also went through and rearranged many of our personal belongings which was invasive. At the end of our stay, she claimed that we damaged several of her items. She kept our entire security deposit to cover what she claimed that we damaged. We felt unfairly accused of damaging things that we clearly didn't damage or that was normal wear and tear. We did not ask her to move the furniture and appliances out of the apartment. Prior to departure, we asked her whether there was anything we could do to meet or exceed her expectations. We offered to put the furniture back the way we found it, but she did not respond to us. Before we left, we left the apartment clean and orderly. Prior to the owner's unannounced entry, the owner cleared the slippery walkway of snow and ice and left a parking space in front of her house for us. After her unannounced entry, she stopped clearing the slippery walkway down to the basement apartment and she stopped saving a parking space for us in front of her house. Prior to our arrival, we agreed to pay for a housecleaner to come clean the apartment once per week while we were renting the apartment. The owner set up the arrangement for the weekly housecleaning. On the second week, the owner came into the apartment unannounced with the house cleaner, which is when she strongly reacted to the furniture rearrangement. In retrospect, we wish we did not agree to have a housecleaner come into the apartment. All of this stress and tension would have been avoided and we would have received our security deposit, if we had not agreed to have the owner's house cleaner come into the apartment (which somehow gave the owner the idea that she could come into the apartment unannounced, remove many things from the apartment, and sort through and rearrange our personal belongings), because we were intending to put the apartment back the way we found it.