2/10 Terrible
Anne C.
23 January 2020
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Ruined Holiday
We corresponded with the owner Bea on HomeAway before making our booking, we had our reservation request accepted and paid in full in advance. Imagine our shock on arrival at the property to be told by her that she had no record of our booking, that the room we booked wasn't available for our stay and that she no longer advertises on HomeAway - all lies as it turns out!! She tried to say her correspondence to us was automatic responses from the website! My credit card company confirmed that the full rental payment was made to the property owner - I would certainly notice if this amount of money mysteriously appeared in my account but she seemingly didn't! Bea allowed us to stay for 2 nights (not in the room we had booked) and then arranged for us to stay in her grumpy friend's nearby apartment for the remaining 2 nights of our stay - this accommodation was not at all suitable for us but we had no choice but to accept it as our cell phones wouldn't work on the island, we couldn't find anything else nearby and the ferry had already departed. HomeAway couldn't help me because I accepted the owner's alternative but to be fair I couldn't get in touch with them because of the cell phone issue. Dugi Otok is a beautiful island but this experience ruined it for the 5 of us. At best this property owner is an incompetent host or at worst a dodgy one - I'll let you decide. Please exercise caution if you do decide to book this property, I certainly couldn't recommend it.
Anne C.
Stayed 4 nights in Jul 2019