6/10 Okay
Julie S.
5 June 2021
Liked: Cleanliness, check-in, location
Southwold family holiday
On arrival we were advised that the dishwasher wasn’t working and a new one would be installed on Tuesday. On Tuesday the new dishwasher was installed along with the kitchen flooded, holes made in the hall wall and debris and what looked like mud trailed all the way up the staircase (the kitchen is on the 1st floor). This was reported to the management company along with other disappointments related to the property. The property was tired - the fridge freezer was definitely on its last legs and propped up with door jams. The freezer in dire need of a defrost. One of the key reasons for choosing this property was that it had 3 bath/shower rooms. Unfortunately the shower over the 2nd floor bathroom was unusable and it was not possible to stand in the bathroom on the 1st floor and there was no shower curtain. The house is beautiful and tired which is fine but the basics like bathrooms etc should be usable. When reporting the flood, damage to the property and the unacceptable mess to the management company I was asked if I wanted the problems rectified. I said I would but there was no further contact.
Julie S.
Stayed 7 nights in May 2021
