2/10 Terrible
Jonathan F.
24 February 2025
Liked: Check-in
Disliked: Communication, location, listing accuracy
NOT SECURE!!
BE WARNED!!! We would not recommend this VRBO. On our first night someone shimmied open the sliding window at the back of the property and ROBBED us- while we were sleeping. We are so lucky that no one was harmed while we were sleeping. We were careful to lock the front gate, vehicle, and the doors and windows were all locked tight when we went to bed. We woke to find the back kitchen sliding window open and stolen items including a purse, cell phone and 2 backpacks holding goods close to 1000. Interestingly, one sliding window in the kitchen area over the sink had a wooden rod in the ledge to prevent someone from opening the window from the outside. IT WAS THE ONLY WINDOW WITH A ROD. There is no safe at this VRBO and no security camera in the back. The front gate camera was only real time- not helpful. Keylor (owner) encouraged us to contact the tourist police and sent the site manager over to help translate & take my husband to the police office to file a report. We demanded that rods be placed in EVERY windowsill and that was done. IF you stay here, please be sure all the rods are in every windowsill to prevent someone from shimming open the windows. Keylor did NOT give us any compensation for not providing a secure VRBO. There was no safe when we left and no security camera in the backyard. When we offered to send pictures of the damaged window frame, we were ghosted. This VRBO has a beautiful yard in a picturesque location, but unfortunately not secure. Zero stars.
Jonathan F.
Stayed 3 nights in Feb 2025
