2/10 Terrible
eileen m.
6 October 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
a beautiful house with negligent management offering no help
Upon arrival we reported: a tv in the living room did not work.We were told this was due to the hurricane (it wasn’t).The pool was cold (we paid to have it heated).We were told maintenance would be advised.We reported that the hot tub was only 80 degrees and we were told that maintenance would be advised. We called multiple times each day for our entire stay.Someone came the 5th day of our stay to fix the tv.He told us he was not really a tv repairman.My son, an engineer, turned the tv around and fixed it.The pool was cold our entire visit (we paid for pool heat).It was fixed the morning we left.The hot tub was fixed the night before we left.It was never used.The bbq was covered with rust, mold and grease and was unusable.It was replaced 4 days into our stay and left on the shuffleboard court.I went to the office and talked to two managers who told me the outer banks were very unique:parts were not readily available and always had to be 'shipped in,' and that they had no control over vendors.This was reiterated by Clam I Am's manager “Jennifer” who wouldn't give me her last name, saying it would be on a letter she was sending to me.For northerners going south for a family vacation, it's all about getting away from cold weather:a heated pool, hot tub, movies together, bbq’s every day.We were denied all this.And to top it off, everyone was rude.How many renters of this property suffered the same treatment?These owners should pay close attention.We await their response.
eileen m.
Stayed 7 nights in Sep 2024
