8/10 Good
Russ M.
10 September 2023
Liked: Cleanliness, check-in, communication, location
Not great
Exterior property was in great shape. Could have used a small blower to get the pine needles away from the pool and hot tub. We ended up having to change our room at the last minute due to some unknowns with the owner. Seems like the resort should have been able to let the VRBO property managers know earlier. Unit we got was smaller than original request. It served us ok, but the last minute thing is a little frustrating. The room cleanliness was not up to what I have experienced with VRBO in the past. The furniture and carpet was dingy. There were stains on couch and the carpet. Could use a good shampooing. Coffee pot was missing the basket and I had to get it from the front desk in order to make coffee. The curtains in the bedroom would not stay shut and there were no blinds. We had to use a binder clip to hold the curtains closed for privacy. This is a timeshare style property so we had to sit through the spiel for buying vacation time. Told it would be 90 minutes - it was 2.5 Hrs. They didn't want to take no for an answer. Three sales people later they took the no. Enjoyed the Williamsburg area, so the location served as intended. A lot of frustration along the way.
Russ M.
Stayed 7 nights in Sep 2023