6/10 Okay
Verified traveller
28 September 2024
Liked: Location, listing accuracy
Disliked: Check-in, communication
Nice house but poor management (communication and upkeep)
The property itself was very nice, however the instructions to get in were not even close to accurate. It was after 6pm and both the phone # and email provided by Evolve for help bounced and no call returned. We thought we were scammed! We got a paddle to brush some of the cobwebs off the outside and accidentally found the lock box- 45 minutes after arriving in record heat AND nowhere near where we were told it was! Once inside, the house appeared very clean (unlike the back patio) BUT the lower level was 86 degrees and the upper 90 degrees. It took 3 hours to cool down!! It did not appear we were expected at all. Small animals were heard in an upstairs bedroom wall at night, lots of cobwebs were behind the curtains on the INSIDE of bedroom windows, downstairs kitchen windows were covered in old, dark cobwebs and unsightly. It looked like the patio table may have been cleaned off but the rest of the patio area was loaded with old, dirty cobwebs and spiders. Yes, it's a lakehouse, but other properties near us were not near as unkept. Suggest a different cleaning crew for the outside. Again the house would have been great - I believe it was not properly managed. The owner should be aware. Oh - I did get a text from a different person the following afternoon asking how our check in was. He got an earful and returned a lot of excuses and lack of accountability. I would steer clear from any property managed by Evolve, which we didn't know until after we booked on VRBO.
Verified traveller
Stayed 3 nights in Sep 2024
