2/10 Terrible
Arlene B.
16 March 2025
Disliked: Cleanliness, communication, listing accuracy
NOT a stunning Penthouse
Positives:Decent viewKitchen well stockedSpace for family to spread outNegatives (too many to list, here are a few):*Hot tub in original listing and in pictures not in good order. Obvious that it had been out of order for some time. Ironically when I addressed this with owner the picture disappeared and a note added to VRBO*All bathrooms had caulking and unfinished work. Upstairs when showering it ran down wall. *Fans in downstairs bedroom bath and above bed not working. Creating a very musty odor.*Drain in downstairs bath would not secure. Unable to soak in tub.*Laundry room door would not shut, so we had to listen to machines*Downstairs bath had disgusting stains on wall*Notified owner.. his solution to move a family of 5 to another unit after we had settled in for 3 days. Where was he going to move us? No trust in that, and again disrupting our stay. He also offered maintenance. The scale of maintenance would have taken days, again disrupting our much needed vacation to an unacceptable level. He offered 10% on next stay. 10% of 3,600 is an insult. In addition we typically only need a 1-2 bedrooms. He will most likely state he offered solutions. Lip service to cover his listing. This unit should not even be on VRBO until “STUNNING” description in good order. I have stayed in multiple units at the Bella Sirena. On occasion 1 or 2 items needed to be addressed. It happens. Never at this level. We feel totally taken and mislead. Not acceptable
Arlene B.
Stayed 7 nights in Mar 2025
